KV RA Research Assistant

The Pratfall Effect: The tendency for someone's appeal to increase or decrease after making a mistake, depending on his/her perceived ability to perform well, in general.
High Performer->Mistake->Increase Likability
Low Performer->Mistake->Decrease Likability

Hastings, Reed & Erin Meyer — No Rules Rules: Netflix and the Culture of Reinvention · Card #529
Quotes are taken from the research journals of Kyle Vanderburg.